Try resetting your earbuds by putting them in their charging case and waiting for at least 30 minutes. Ensure the Bluetooth feature is enabled on all devices before attempting the pairing process again. If you're using a Mac, make sure Bluetooth is set to discoverable mode. For Windows users, disable any existing device connections and restart the Bluetooth adapter.
If you're still experiencing issues after these steps, try resetting your earbuds to their factory settings by pressing and holding the power button for 10 seconds until the lights start flashing. Release the button and immediately put the earbuds back in their charging case. Wait for at least an hour before attempting to pair again.
If you're pairing multiple pairs of Samsung earbuds, ensure that each pair has its own unique Bluetooth address. If you have a linked account on your Samsung device, try disconnecting from the account and then reconnecting to see if it resolves the issue.
For more troubleshooting steps or specific instructions for your device, refer to the user manual or contact Samsung support directly.